Windfall is a monthly subscription. You can cancel any time and stop future charges instantly. This policy covers when we grant refunds on already-charged periods.

1. Cancellation

Cancel any time from Settings → Billing → Manage billing. Cancellation stops the next renewal. You keep access to your plan through the end of your current billing period.

2. Refunds

We grant refunds in the following cases:

First 7 days, new accounts: full refund of your first month on any plan, for any reason. Email support@getwindfall.io within 7 days of your first charge.
Service outage of 24+ hours: prorated credit or refund at your choice.
Accidental double-charge or billing error: full refund of the erroneous charge within 60 days.

3. What we do not refund

Partial months after the first 7 days.
Grant application outcomes. Windfall does not decide who wins grants; grantors do.
Costs from AI Writing usage that exceeds documented limits (10 drafts/day/user) if you agreed to those limits at signup.

4. Chargebacks

If something looks wrong on your bill, please email us first — we will fix genuine errors the same day. Filing a chargeback without contacting us first will result in your account being suspended until the dispute is resolved.

5. How to request

Email support@getwindfall.io with the subject line "Refund request" and include:

The email on your account
The Stripe receipt link or invoice ID
The reason (one sentence)

Approved refunds are processed via Stripe back to your original payment method. Bank posting takes 5-10 business days.